Since we are located here in Wilson, it’s easy to reach us to order service, make a payment, or inquire about your account. There are several ways to contact us:

In Person

Customer Service Center
208 Nash St. NE
Wilson, NC

• Monday-Friday 8:30am to 5pm:  walk-in service
• Monday-Friday 8:30am-6pm:  drive-thru (accepting payments only)

By Phone

Customer Service (Sign up, Service Changes, Billing Questions) 
Monday-Friday 8:30am to 5:30pm
(252) 399-2200; Option 3, 1. 

Business Services
(252) 296-3457

By Mail

Mail payments to:

PO Box 366
Wilson, NC 27894

By Contact Form

** Our support request form is currently down. We’re on it and hope to have it back up shortly. In the meantime, you can reach our support team by phone. Thank you for your patience! **